General Shipping

Do you deliver to PO Box addresses?

At this time we cannot ship to PO Box addresses and recommend using our Signature Delivery option.

How soon can I get my order?

We ship Monday through Friday. All orders placed before 12:00 PM PST will be shipped the same day. Orders placed after 12:00 PM PST will be shipped the next business day.

We offer free shipping for US orders via USPS Priority, which has a standard delivery estimate of 1-3 business days. For US orders, we also offer overnight shipment options at check-out for an additional cost.

For Canada, we offer FedEx Ground and Fedex International Priority, which allows your shipment to be delivered on Saturdays.

*Delivery dates on our website are estimates provided by the courier and may be affected by weather, national holidays, and some geographic locations. 

What packaging will my order be delivered in?

Your order will be shipped in discreet packaging with no visible logos.

What do I do if my parcel is lost?

We highly recommend using signature confirmation upon delivery to prevent lost or stolen packages. If a package is not delivered, please call your local post office for immediate assistance with your parcel. We ask that before contacting Awair, you make a claim by calling 1-800-ASK-USPS. Please include the claim number when contacting us via support.getawair.com  

Please note: Damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

What if my parcel is damaged?

If possible, please check the condition of your parcel before you sign for it. If it's at all damaged, hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact us at here

Please note: Damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

Can I change my delivery address after my order has been shipped?

No, not if you have received your tracking information by email. All orders placed before noon, PST will ship same day. Orders placed after noon PST will ship the next business day.

Can I track my order?

Yes, once your order ships you will receive a confirmation email with a link to your tracking number. This link will also be available in the Order History section of your account.will also be available in the Order History section of your account.
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