Bluetooth Issues on Android (UK)

Bluetooth on Android is unstable on many devices. The Awair app is able to compensate for most problems, but some errors cannot be recovered from without your intervention.

Resetting your phone's bluetooth

Some errors do not reoccur if you retry your operation. If retrying the operation does not succeed, turning on “Airplane Mode” usually resolves most issues.

  1. Open the notification drawer, or the Settings app
  2. Find the “Airplane Mode” option
  3. Turn on “Airplane mode”
  4. Wait for 2 to 3 seconds
  5. Turn off “Airplane Mode”
  6. Retry the operation in the Awair app

If the above steps fail, we recommend that you restart your Android device. 

Make sure your device is up to date

With each new version of Android made available to consumers, the general stability of Bluetooth has increased. If you’re experiencing persistent errors when attempting to set up Awair, we recommend that you make sure your device is running the latest version of Android possible. Most devices will alert you to Android updates with a persistent notification. To manually check for an update:

On newer Samsung devices:

  1. Open the Settings app
  2. Go to the “General” tab
  3. Click on “About device” at the bottom of the list
  4. Click on “Software update”
  5. Click on “Update now”
  6. If an update is available, follow the directions on the screen

On most other devices:

  1. Open the Settings app
  2. Scroll to the bottom of the list
  3. Click on “About phone”
  4. Click on “Software updates”
  5. Click on “Check for update”
  6. If an update is available, follow the directions on the screen.
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