Known Issue: Android 8.0 Oreo Bluetooth Setup Issues

Update

Monday, October 23, 2017

Google has reported that they are continuing to work on the issue. They pushed an over-the-air security update on October 5 that was supposed to help. Some Android users have reported that the update helped, while others have reported no changes. Google has said that they will be continuing to push fixes with the next few updates.

The issue primarily affects Pixel, Pixel XL, and Nexus users, but others have been affected as well. Some publications have suggested that the problem might be caused in part by Bluetooth hardware since the problem is more prevalent on some devices than others.

We are continuing to look for a solution on our end, but the solution will need to come from Google. We appreciate your patience and understanding!

For more recent information, please take a look at this article from Tech News Ground.

Background

Recently, Google began rolling out a new update to their Android operating system. Select phones are being updated to Android 8.0, AKA Oreo. This new update to Android appears to currently have a bug that is causing many people to report problems with Bluetooth. In these cases, users are reporting either an inability to find or connect to Bluetooth enabled devices, an inability to maintain a stable connection to devices, or the phone’s Bluetooth simply shutting off.

Symptoms

We’ve gotten a number of reports from users with Android 8.0 Oreo who are running into problems during setup.

After tapping on the + button to add a new device, the normal Bluetooth setup screen appears.

After tapping on the FIND AWAIR button, an error message appears that says “Please Try Again”. After the FIND AWAIR button is pressed again, the same error message appears.  

Screen_Shot_2017-09-08_at_11.37.36_AM.png

What are we doing?

We are currently doing a full investigation into the setup process and how Awair works with Bluetooth. However, given that this is a widespread issue with the Android operating system, we do not expect that we will be able to fix this issue ourselves.

Google is aware of the problem and they are also investigating and working to fix the issue. Once they push out an update to fix the bug that was introduced, we fully expect that this problem will be solved.

We appreciate your patience while we investigate and await an update to Android from Google!

For more information on the problem and what Google is doing to fix it, please take a look at this article from Android Police:

http://www.androidpolice.com/2017/08/23/users-reporting-bluetooth-issues-android-8-0-oreo-google-wants-feedback/

 

If you are having problems with setup and are not using Android 8.0, please let us know at hello@getawair.com

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