This article describes connectivity issues and in-depth troubleshooting steps.
When experiencing connectivity issues, it's always recommended to first verify the Awair server status here.
1. First Steps
First, let’s try some basic Wi-Fi troubleshooting steps. Let’s begin by restarting your Awair:
- Unplug your Awair.
- Wait 15 seconds, then replug your Awair back into power.
- Unplug your router.
- Wait 30 seconds and plug it back in
- Give your router a minute or two to reboot and reconnect to all of your devices.
If resetting your Awair and your network didn’t work, there may be an issue with the Wi-Fi network. Low signal strength from the router, interference, and a number of other common Wi-Fi issues can all cause disconnections:
- Make sure your Awair is within your wireless network’s range. A number of factors, such as your router model and its position in your home, can affect your Wi-Fi signal strength and range. Walls and floors can dampen your router’s signal--decreasing its range.
- Avoid interference. There are a number things that can cause interference with Wi-Fi network signals.
- Walls and floors (especially when made of heavy construction material like brick or masonry) can dampen a Wi-Fi signal, decreasing its range.
- Devices and appliances with large power supplies (such as televisions, amplifiers, game consoles, desktop computers and especially microwaves) can also cause Wi-Fi interference. So can other wireless devices and cordless phones. To limit interference, it’s a good idea to make sure both your Awair and router are at least a foot or two away from any of these devices.
- Fun Fact: Wi-Fi does not pass well through water. Fish tanks or aquariums can drastically reduce your Wi-Fi signal.
Imagine a straight line running from your router to your Awair. The more walls, floors, and devices that line passes through, the weaker the signal will be. Try to position your Awair in such a way as to minimize this kind of interference.
3. Reset your Awair’s Wi-Fi settings
If your Awair is disconnected, we recommend trying a Hard Reset with these three steps:
- Locate the reset button on the back of your Awair. The reset button will be next to the power connector, in a vent hole.
- Press and hold the reset button for 10 seconds, until you see a new passcode and blue LED light on the front display of your Awair. All preferences previously saved on your Awair will be deleted, but your account information will not be removed.
- Open the Awair app and tap the (+) symbol on the top left of the Device List screen to get started. You can reconnect to it like you did during the setup process.The historical data that you had with the device won’t be lost because it is backed up on our server.
4. Check your router settings
Awair is compatible with 2.4GHz B/G/N networks. If the steps above didn’t work, there may be something in your router’s settings causing an incompatibility issue.
To check in the router settings, open your web browser and go to your router’s admin interface. You may need to check your router’s manual to find the exact address to enter into the URL address bar, but here are a few of the more common ones:
- Apple - 10.0.1.1
- ASUS - 192.168.1.1
- Belkin - 192.168.1.1 or 192.168.2.1
- Buffalo - 192.168.11.1
- DLink - 192.168.0.1 or 10.0.0.1
- Linksys - 192.168.1.1 or 192.168.0.1
- Netgear - 192.168.0.1 or 192.168.0.227
You can also check the router manufacturer’s website or a site like http://www.routeripaddress.com.
Enter your admin name and password. The default admin name is usually just “admin.” If you don’t know the password, contact the router’s manufacturer or simply search for “Default admin password” and the brand and model of your router.
Check the following settings:
- Channel: Depending on a number of factors, changing your router channel may reduce interference. Generally 1 and 11 are the least likely to be experiencing interference, though this isn’t always the case.
- Band or Frequency: if you have a dual band router, you will have the option to broadcast a 2.4GHz network, a 5GHz network or a dual band network (both).
- Because Awair is not compatible with 5GHz networks, it’s best to set your band to 2.4GHz.
- If you wish to have both 2.4GHz and 5GHz networks running, it’s a good idea to give them each a different SSID (network name) before connecting to the 2.4GHz network.
- Load Balancing: If you have a dual band router with an option for load balancing, be sure to turn that setting off. Load balancing can make the router try to move your Awair from your 2.4GHz network to 5GHz network, which will kick Awair off the network.
5. Awair server issue
If none of the above steps work, there may be a problem with Awair’s server. Please contact us for support at email@example.com.