Alexa might not be hearing your properly. There are a few things you can try:
- Make sure there is no background noise when you’re speaking, and speak slowly and clearly.
- Check to see if Alexa is hearing you properly. On your Alexa App go to Settings > History and check to see how Alexa has recorded what you’ve said. If it’s not what you said, you should complete Voice Training in your Alexa app.