Losing WiFi Connection

Glow needs to be connected to your WiFi router in order for it to work properly. If the device is blinking, try the following steps to see if that helps:

  • Power recycle the device by simply unplugging the device and plugging the device back in.
  • Reset the device by holding down the Plug On/Off button for 10 seconds until the light turns blue. When Glow blinks blue, you can reconnect to it like you did during the set up process. Click on the (+) symbol on the top left of the Device List screen to get started. The historical data that you had with the device won’t be lost because it is backed up on our server.
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