Connecting To Wi-Fi Network

Connecting Awair Glow to Wi-Fi for the First Time

When you first set up Awair Glow, you’ll need to connect it to your Wi-Fi network. After pairing your mobile device, Awair Glow will scan for nearby Wi-Fi networks -- select your network from the list and you’ll be prompted to enter your Wi-Fi password to connect. If you don’t see your network listed, you can try tapping ‘Rescan’ to scan again.

Updating/Editing your Wi-Fi Settings

If you need to update or edit the Wi-Fi settings, or want Awair Glow to connect to a different Wi-Fi, you need to reset the device and start over. Bring your device and phone close together within 10 feet and follow the process below. 

If You’re Having Trouble

  • Make sure Awair Glow is within range of your wireless network
  • Make sure you have a 2.4 GHz network (Awair Glow does not currently support 5 GHz only wireless networks)
  • Make sure that your firewall allows access to TCP ports 8883 and 443.
  • Try allowing 802.11 b/g/n (mixed) access. For "N only" or "AC only" modes, some routers have very strict access rules and your device may not be able to connect. 
  • Make sure your wireless network has an internet connection, and that other devices are able to connect to it and get online
  • Make sure your mobile device is within Bluetooth range (about 25 feet)
  • Make sure your mobile device has an internet connection
  • Make sure you entered your wireless network password correctly
  • Make sure you are not trying to connect to a network that requires additional configuration. Click here for more information.
  • Make sure your router is not over crowded. Disconnect some of the connected devices and try again.  

If you’re still unable to connect Awair Glow to Wi-Fi, try unplugging Awair Glow, waiting 5 seconds, and then replugging Awair Glow into power. Then try again. You can also try connecting and disconnecting your wireless router. If you need additional help, please contact support.

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