This article describes steps to address connectivity challenges for smartphones operating on Android 8.0. Due to a recent Google update, smartphones running Android 8.0 are unable to support the Bluetooth pairing step required for all Glow C setup processes, but here are two effective workarounds we have developed.
On-boarding Glow C Using Another Phone
Due to a Google update regarding the Android 8.0’s Bluetooth Low Energy (BLE) connectivity, these smartphones cannot be used for the initial pairing process during Glow C on-boarding. Smartphones running Android 8.0 can still download the Awair app, log in, and use the full range of functions. The easiest workaround is to use another phone with a compatible operating system (Android 4.3-Android 7.0, Android 8.1+, or iOS 8+) for this initial Bluetooth on-boarding requirement. Download the Awair app from this alternative smartphone, log in with your Awair account, and proceed with the on-boarding steps. After you have completed the on-boarding process, you can then log back into your Android 8.0 phone to manage Glow C’s functionality and monitor your air quality. If you initiate a Factory Reset at any point, you will need to repeat this on-boarding step.