This article describes steps to address connectivity challenges for smartphones operating on Android 8.0. Due to a recent Google update, smartphones running Android 8.0 are unable to support the Bluetooth pairing step required for all Glow C setup processes, but here are two effective workarounds we have developed.
Due to a Google update regarding the Android 8.0’s Bluetooth Low Energy (BLE) connectivity, these smartphones cannot be used for the initial pairing process during Glow C on-boarding. Smartphones running Android 8.0 can still download the Awair app, log in, and use the full range of functions. The easiest workaround is to use another phone with a compatible operating system (Android 4.3-Android 7.0, Android 8.1+, or iOS 8+) for this initial Bluetooth on-boarding requirement. Download the Awair app from this alternative smartphone, log in with your Awair account, and proceed with the on-boarding steps. After you have completed the on-boarding process, you can then log back into your Android 8.0 phone to manage Glow C’s functionality and monitor your air quality. If you initiate a Factory Reset at any point, you will need to repeat this on-boarding step.
Upgrading to Android 8.1
Glow C is completely compatible with Android 8.1. Upgrading your phone’s operating system from Android 8.0 is the fastest and most convenient fix.
We sincerely apologize for the strain and burden this issue has caused our users, and we want to do whatever we can to help you get your Awair products online. Please reach out to us if these steps are not feasible for you. We’d love to help!