This article describes steps to address connectivity challenges for smartphones operating on Android 8.0. Due to a recent Google update, smartphones running Android 8.0 are unable to support the Bluetooth pairing step required for all Awair Element setup processes, but here are two effective workarounds we have developed.
On-boarding Awair Element Using Another Phone
Due to a Google update regarding the Android 8.0’s Bluetooth Low Energy (BLE) connectivity, these smartphones cannot be used for the initial pairing process during Glow C on-boarding. Smartphones running Android 8.0 can still download the Awair app, log in, and use the full range of functions. The easiest workaround is to use another phone with a compatible operating system (Android 4.3-Android 7.0, Android 8.1+, or iOS 8+) for this initial Bluetooth on-boarding requirement. Download the Awair app from this alternative smartphone, log in with your Awair account, and proceed with the on-boarding steps. After you have completed the on-boarding process, you can then log back into your Android 8.0 phone to manage Awair Element’s functionality and monitor your air quality. If you initiate a Factory Reset at any point, you will need to repeat this on-boarding step.