• Setting up Awair

    Before you setup Awair, you will need to install the Awair app on your mobile device. If you have an iOS or Android device, please download the Awair app from the Apple App or Google Play store respectively. Create your Awair account Start by creating your Awair account. Check your email to conf...

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  • What is being displayed on the Awair device?

    While information details are available on the Awair app, we display three things on the LED of the hardware device itself as well.   1) LED Colors:  You will see a small LED dot on the front of Awair device. The color and behavior of the light indicates various states of the device. Followings ...

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  • Supported devices

    You need to have a Wi-Fi network in place and an Awair account to use Awair’s mobile application features. iOS - download our iOS app from this link. Awair supports the following devices running iOS 8 or later: iPhone 4s or newer iPod touch (5th generation) or newer iPad (3rd generation) or newe...

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  • Where should I place my Awair?

    Awair can be used in any location, but we recommend that you store it near standing level (48 inches or 122cm) for more accurate readings (because CO2 doesn’t rise). We also suggest placing it an inch from a wall; being too close to a wall prevents natural air flow, which is a necessity for accur...

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  • Timeline Graph View

    You can see how your air is doing over time by looking at the Timeline graph. Simply click on the Timeline icon on the top right to see your readings over time. Daily trend graphs and event boxes help you understand your behavior patterns and what’s causing air quality issues as they’re happenin...

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  • System Requirements

    You will need the following to get started on your Awair Experience:  Wi-Fi Connection Awair app with active Awair account Smartphone or tablet with iOS 8 or later with BLE technology, or Android 4.3 or later. For more details, please read our Supporting devices.   

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  • Weather Information in Awair

    Where does the weather information come from? The health of your indoor air can be connected to the weather and the quality of outdoor air. Awair provides the current weather in your location (from Weather Underground) so you have all the information.   What is reading under 'Outdoor Air'? The ...

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  • Can Awair detect mold?

    By tracking particles in the air, VOC levels, and humidity levels, we're able to help warn when mold might be growing. We can alert you through the app as well as provide recommendations for how to avoid mold growth in your home.

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  • What toxins and chemicals does Awair detect?

    Awair can detect a variety of chemicals. Our VOC sensor measures Methane, Ammonia, Ethanol, CO, Hydrogen gas, Hydrogen sulfide, Toluene (smell associated with paint thinner) and more. It also picks up various odors that might be in your environment.

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  • How does the Chemical (VOCs) sensor work and calibrate over time?

    Awair uses VOC(Volatile Organic Compounds) sensors to calculate the chemical readings. What it measures and how does it react to different types of pollutants Awair uses a tin dioxide semiconductor gas type VOC sensor which has a high sensitivity to various air pollution sources (e.g. VOCs) with...

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  • How accurate is Awair's CO2 reading? Does it become inaccurate over time?

    We adopted dynamic recalibration logic in our CO2 sensor in order to achieve maximum level of accuracy. Basically, the sensor itself is consistently reconnecting itself overtime. This logic is called Dynamic Automatic Background Calibration Logic (ABC Logic).   ABC Logic utilizes the computing po...

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  • Why doesn't my CO2 reading go below 400ppm?

    The minimum level of CO2 that exists in the Earth’s atmosphere is slightly above 400ppm. This is the observed outside value of CO2. (Source: https://www.scientificamerican.com/article/earth-s-co2-passes-the-400-ppm-threshold-maybe-permanently/). Our CO2 sensor assumes 400ppm to be the lowest bac...

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  • How To Reconnect Your Awair

    If you’ve noticed your Awair app is grey and no longer displaying your Air Score, don’t worry--there may be a very fixable problem with the connectivity between your Awair and your Wi-Fi network. Here are a few quick solutions to help you get your app back on track: 1. Restart Your Awair’s Power ...

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  • Connecting Awair to an Enterprise Network

    For IT professionals supporting Awair and Glow devices on corporate, network, and high-security networks, please contact business@getawair.com for immediate support. At a glance: ●  Awair and Glow require outgoing TCP+TLS connections on ports 8883 and 443.●  The connection on port 8883 is ...

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  • Connecting to Wi-Fi network

    Connecting Awair to Wi-Fi for the First Time When you first set up Awair, you’ll need to connect it to your Wi-Fi network. After pairing your mobile device, Awair will scan for nearby Wi-Fi networks -- select your network from the list and you’ll be prompted to enter your Wi-Fi password to connec...

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  • Resetting the device

    If you are having issues with your device, there are two things to try:    1) A Power Recycle, simply unplug and plug the device back in to see if that enables wifi connection again.    2) A Hard Reset. On the back side of the device, there is a reset button right next to the power connector, in...

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  • Connecting via Bluetooth

    Are you an Awair Glow user? Click here Check to make sure both App and device is ready: Awair communicates with your mobile device using BLE (Bluetooth Low Energy). On your iOS device, make sure to turn your Bluetooth on by navigating to Settings > Bluetooth and flipping the switch to ‘On.’ Re...

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  • Bluetooth Issues on Android

    Bluetooth on Android is unstable on many devices. The Awair app is able to compensate for most problems, but some errors cannot be recovered from without your intervention. Resetting your phone's bluetooth Some errors do not reoccur if you retry your operation. If retrying the operation does not ...

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  • What is Awair+ ? What devices does Awair integrate with?

    With Awair+, you can connect with other smart products to automatically keep your air clean and healthy. Awair works with Nest, Amazon Echo, IFTTT, and more. Awair+ will continue expanding to include more products. We are also developing embedded technology that brings the same state-of-the-art s...

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  • Nest: How do I integrate Nest with Awair? (iOS only)

    Step 1: You can set up the CO2/VOCs/Dust ranges to trigger your Nest fan in the initial integration. In the Awair app, click on ‘Settings’    Step 2: Click on ‘Awair +’ Step 3: Click on the Nest integration Step 4: Click ‘Continue’ to allow the Awair app to integrate with the Nest devices    ...

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  • Nest: Where do I set up the ‘fan preference’ for my Nest? Can I control the fan running time?

    You can designate how long your Nest fan will run. After you have set up your Awair + Nest integration, go on the Nest app, select your room, select the ‘Fan’ button on the bottom, and select the number of minutes you want the fan to be on for.           The Nest fan will run until the CO2, VOCs,...

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  • Nest: Can an Awair device be paired with multiple Nest units?

    Only one Awair device can be paired per Nest unit. If you are looking to have multiple Nest units to be paired with Awair,  you will need a separate device per Nest unit.

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  • Nest: How many Nests and Awair devices should I get?

    We recommend getting an Awair device in each room that you or your family spend the majority of time in. If you spend most of your time in the kitchen, living room and bedroom when you are at home, then we recommend getting a device for each room. An Awair device can monitor the air in each room ...

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  • Nest: I don’t have my fan controlled by Nest, can I still integrate with Awair?

    If you don’t have a Nest device, you will not be able to integrate your Awair device with the Nest integration. However, Awair does integrate with other products using the IFTTT platform or the Amazon Echo device, so check out our integrations here.

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  • Ordering Awair

    Order Confirmations You will receive an order confirmation by email. If you have a problem completing your order online or are not certain if your payment was successful please contact us at here.  Pricing All prices are quoted in US dollars. http://getawair.com orders shipped to Canada will be b...

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  • General Shipping

    Do you deliver to PO Box addresses? At this time we cannot ship to PO Box addresses and recommend using our Signature Delivery option. How soon can I get my order? We ship Monday through Friday. All orders placed before 12:00 PM PST will be shipped the same day. Orders placed after 12:00 PM PST...

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  • Resell of Purchased Goods

    Purchases made on the Store are intended for end users only, and are not authorized for resale. You are not allowed to sell any product you bought from the store as new and without prominent marking as a “USED” product unless you are an authorized distributor of Awair. To become a certified resel...

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  • Sales and local taxes, local duties, and other charges

    Depending on the order, Awair calculates and charges sales tax in accordance with applicable laws.For the sales outside of US, you are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer go...

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  • Exchange and refund

    We offer a 30-day return policy. If for any reason you are would like to return your device within 30 days of purchase, we will be happy to honor that.  We accept returns or replacements sent back in their original condition. If you need a refund or replacement, send us an email at hello@getawair...

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  • What's your warranty and return policy?

    We have a 30 day refund policy. Once you receive your order, if you are the original purchaser of the product and you are not satisfied with it for any reason, you may return it in its original condition (including the original packaging, adapter, etc.) within thirty (30) days of the delivery to ...

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  • I would like to work with Awair, how can I contact you?

    To inquire about partnership/distribution/retail opportunities with Awair, please contact us at partnerships@getawair.com For press and media inquiries, please contact us at press@getawair.com. We look forward to hearing from you!

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  • Password/Account Login Reset

    Please contact us at hello@getawair.com with (1) your name and (2) device’s MAC address and we will be able to help you out from there. The MAC address is the 12-digit code that you can find the back side of your Awair device.

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  • How do I add the Awair widget? (iOS only)

    The widget can be added from Awair app version 1.0.23 and on. Please update to the latest version and refer to the following instructions.   Step 1 Slide down to see your notification center. Step 2 Tap "Edit' button. Step 3 Tap “+” button.   Step 4 Tap “Done”   Complete Now you can see t...

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  • Knocking Feature

    When you knock on the top of the wooden frame twice you can switch between display modes temporarily. The secondary display will show for 10 seconds before going back to the original display mode. When your default display is Dot Light or Clock mode, you can check the Awair Score by knocking twic...

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  • Can I generate reports to show third parties?

    Currently this is not a feature we have but we are hard at work in releasing an email weekly report that you will get via email and be able to send to third parties. We are also working on a feature to be able to share your Awair device with another account, should you choose to do so. Sign up fo...

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  • Can multiple people access the same Awair device?

    No, a single Awair device can only be connected to a single account. The only way for two people to view data from the same device is if they both log in with the same ID and password. This for security purposes and to make sure we give customized solutions to each individual customer.  

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  • Setting up your Awair Glow

    1. Plug in: Plug your Awair Glow into a wall outlet.     2. Download: Download the free Awair app from the Apple App Store or Google Play Store.   3. Connect: Follow the simple step-by-step guide from the Awair app to setup your Glow.  

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  • Key device features

    Monitor your air quality: The LED light on top of Glow can quickly tell you how your air is doing. A green light indicates good air quality, a yellow bar means the air quality is fair, and the red light means that your air quality is poor. This light will help you know your air quality from just...

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  • What can Glow do?

    Glow measures Temperature, Humidity, CO2, and Chemicals (VOCs) levels in your indoor environment. It then analyzes their aggregate levels to determine air quality score between 0 and 100. The 0 signifies poor air quality and 100 indicates that your air is great. You will see four graphs of dots o...

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  • Automate your "non-smart" devices

    Awair Glow plugs directly into the wall and can power on your “non-smart” devices the moment your air quality drops. There are three types of triggers: Air, Time, and Eco-Motion.  How to get started with Glow: Plug-in a device into Glow. Make sure the device you have plugged in is powered on. ...

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  • Resetting the device

    There are two ways to reset your Glow: Power recycle the device by simply unplugging the device and plugging the device back in. Reset the device by holding down the Plug On/Off button for 10 seconds until the light turns blue. When Glow blinks blue, you can reconnect to it like you did during...

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  • Safety

      When connecting a device to your Awair Glow, check that the power requirements are within the maximum allowed power ratings for your device. It is rated for 100~125VAC, 50/60Hz, 14A Max, 1700W. If it goes above this level, Glow will be shut down automatically for your safety. Awair Glow is d...

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  • How accurate is Awair Glow's CO2 reading? Does it become inaccurate over time?

    We adopted dynamic recalibration logic in our CO2 sensor in order to achieve maximum level of accuracy. Basically, the sensor itself is consistently reconnecting itself overtime. This logic is called Dynamic Automatic Background Calibration Logic (ABC Logic).   ABC Logic utilizes the computing po...

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  • What is Awair Glow? What is a smart plug?

    Awair Glow is an indoor air quality monitor and a smart plug. A smart plug is a device that plugs right into an ordinary outlet, but is connected to the internet. The device is like an outlet extension that can activate devices plugged into it based on your preferences. 

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  • What devices work with Glow?

    Any device can be plugged into Glow. From a fan, to a humidifier, to a white noise machine, any device can be customized to automatically turn on and off based on your preferences. Upon setup, you have the option to choose between a Fan, Lamp, Heater, AC, Humidifier, Dehumidifier and Air Purifier...

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  • How many Glows do I need in my home? Where should I place it?

    Glow covers about 1,000 sq feet. Generally, we recommend one unit per closed wall environment (i.e. one for the nursery, another for the bathroom, etc.) Glow is ideal for any average sized room, especially a bedroom or nursery. We would recommend putting a Glow in every room for the most accurate...

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  • What toxins and chemicals does Glow detect?

    Glow can detect a variety of chemicals. Our VOC sensor measures Methane, Ammonia, Ethanol, CO, Hydrogen gas, Hydrogen sulfide, Ammonia, Ethanol, Toluene (smell associated with paint thinner) and much more. It also picks up various odors that might be in your environment.

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  • Can’t Find Awair Glow - Connecting With Bluetooth

    Check to make sure both App and device is ready: Awair Glow communicates with your mobile device using BLE (Bluetooth Low Energy). First, make sure to turn your Bluetooth on by navigating to Settings > Bluetooth and flipping the switch to ‘On.’ Then, return to the Awair app to continue. You ca...

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  • Connecting To Wi-Fi Network

    Connecting Awair Glow to Wi-Fi for the First Time When you first set up Awair Glow, you’ll need to connect it to your Wi-Fi network. After pairing your mobile device, Awair Glow will scan for nearby Wi-Fi networks -- select your network from the list and you’ll be prompted to enter your Wi-Fi pas...

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  • Losing WiFi Connection

    Glow needs to be connected to your WiFi router in order for it to work properly. If the device is blinking, try the following steps to see if that helps: Power recycle the device by simply unplugging the device and plugging the device back in. Reset the device by holding down the Plug On/Off b...

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  • How To Reconnect Your Glow

    If you’ve noticed your Awair app is grey and no longer displaying your Air Score, don’t worry--there may be a very fixable problem with the connectivity between your Awair Glow and your Wi-Fi network. Here are a few quick solutions to help you get your app back on track: 1. Restart Your Awair Glo...

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  • Does Glow work on 2.4 gHZ or 5 gHZ networks?

    Glow works only on 2.4 gHZ wifi networks for now. 

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  • If my WiFi router gets disconnected, what happens to my Glow?

    As long as Glow is plugged into an outlet, it will try to reconnect via WiFi. You can see it searching as it is blinking the Air Status Indicator light. If your Glow loses connection, your triggers will be saved the next time your Glow gets online. You will not need to reset up the triggers again...

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  • Triggers 101

    You can customize the triggers to automatically activate your attached “non-smart” device. There are three types of trigger on your Glow. Simply click on the AWAIR+ icon on the navigation bar to set them. Air Quality Air quality trigger to turn Plug Button On/Off when air quality is above or be...

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  • Setting up your first trigger (Air Trigger)

    Awair Glow plugs directly into the wall and can power on your “non-smart” devices the moment your air quality drops. You have three types of trigger: Air, Schedule, Eco-Motion. Let’s learn the basic functions with the Air Trigger. Plug-in the device you want to use with Awair Glow on. Please ma...

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  • What is the Eco-Motion trigger?

    The Eco-Motion triggers based on the Glow’s motion sensor, which is located in front of the device. If Glow doesn’t detect any motion for more than 10 minutes, the Night Light will turn off automatically. If Glow detects movement, the Night Light will turn on. You can also set triggers for device...

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  • Setting up your Scheduled Trigger

      Schedule triggers should be used if you want the device plugged into your Glow to be triggered during a specific time frame. Let's get started! Plug-in the device you want to use with Awair Glow on. Please make sure your device has a mechanical power switch. Choose the device from the icon l...

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  • Notifications

    With each trigger set, you have the ability to receive notifications when your Glow’s Power Button turns on/off. Each time that a Glow turns on or off, you will receive a notification in your Notification inbox, on the far right of the navigation bar on the Glow screen. You also have the ability...

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  • How many number of triggers can I set at one time?

    Currently you can only set one trigger at a time. We are working on setting up more than one trigger at once, stay tuned!

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  • What's your warranty and return policy?

    We have a 30 day refund policy. Once you receive your order, if you are the original purchaser of the product and you are not satisfied with it for any reason, you may return it in its original condition (including the original packaging, adapter, etc.) within thirty (30) days of the delivery to ...

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  • Exchange and refund

    We offer a 30-day return policy. If for any reason you are would like to return your device within 30 days of purchase, we will be happy to honor that.  We accept returns or replacements sent back in their original condition. If you need a refund or replacement, send us an email at hello@getawair...

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  • Can I buy Glow outside of the US/Canada? Where else is it available?

    You can only buy Glow on our website for now. We are looking into international expansion, so stay tuned! Please note that Glow is only certified for 120-240 V and comes with a US power adapter so if you do choose to use in another country, please note that you will need to get your own adapter ...

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  • What is the automatic shut off feature?

    For your safety, the power plug on your Glow will automatically turn off when there is no internet connection to the device for 30 minutes. You can toggle this safety feature on/off in the 'Settings' icon.  Settings > Automatic Shutoff > On/Off

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  • How do I know if the device plugged into the Glow is On/Off?

    Glow is always on when it is plugged in. If the light on the power button on Glow is lighted up that means the device plugged into Glow is also powered on. If the button light is off, this means the device plugged into Glow is not on. 

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  • What happens if I manually press a button on the Glow while my triggers are on?

    Any manual interaction with the Glow will override the triggers you have set. You can do this at anytime to manually power down any device plugged into Glow.

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  • Can I control the brightness of the LED light on top of Glow?

    You can adjust the Glow's night light. Navigate to the Glow’s individual screen. Click on the Settings gear icon and click on LED Brightness. Chang the intensity of the LED night light to suite your needs. You can also change the Air Status Indicator Light on the Glow’s individual screen. You c...

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  • Does Glow work with an Android device? Does Glow work with an iPad?

    Currently Glow does not work with Androids, but we are working on our Android app and will be releasing it soon! Sign up for our newsletter at getawair.com to stay up to date with our latest news. Glow currently works with iOS 8.0 or above. Download our app on the Apple Store here.

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  • I don’t have an Awair; can I still use Glow?

    Yes, you can still Glow if you don’t have an Awair! Glow is a stand alone product that is suited for both your smart home and air quality needs.

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