• Setting up Awair

    Before you setup Awair, you will need to install the Awair app on your mobile device. If you have an iOS or Android device, please download the Awair app from the Apple App or Google Play store respectively. Create your Awair account Start by creating your Awair account. Check your email to conf...

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  • What is being displayed on the Awair device?

    While information details are available on the Awair app, we display three things on the LED of the hardware device itself as well.   1) LED Colors:  You will see a small LED dot on the front of Awair device. The color and behavior of the light indicates various states of the device. Followings ...

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  • Supported devices

    You need to have a Wi-Fi network in place and an Awair account to use Awair’s mobile application features. iOS - download our iOS app from this link. Awair supports the following devices running iOS 8 or later: iPhone 4s or newer iPod touch (5th generation) or newer iPad (3rd generation) or newe...

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  • System Requirements

    You will need the following to get started on your Awair Experience:  Wi-Fi Connection Awair app with active Awair account Smartphone or tablet with iOS 8 or later with BLE technology, or Android 4.3 or later. For more details, please read our Supporting devices.   This product may not be avail...

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  • Safety information

    Federal Communications Commission (FCC) Statement: Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential ...

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  • Known Issue: Android 8.0 Oreo Bluetooth Setup Issues

    Background Recently, Google began rolling out a new update to their Android operating system. Select phones are being updated to Android 8.0, AKA Oreo. This new update to Android appears to currently have a bug that is causing many people to report problems with Bluetooth. In these cases, users ...

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  • How Your Preferences Affect your Awair Score

    On average, people spend 90% of their time indoors. As such, we all want the air in our homes and office to be fresh, clean and comfortable. We all want to have the best indoor air quality we can. But sometimes indoor air quality can mean somewhat different things in different situations. What co...

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  • Using the Awair App to Diagnose and Improve Your Air Quality

    According to the EPA, most Americans spend roughly 90% of their time indoors where air can often be up to 5 times more polluted than the air outdoors. Understanding your Awair Score, and using the Trend Graph, you can determine what might be causing pollution or otherwise decreasing your air qual...

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  • The Chemicals Detected by Awair and Glow

    What Chemicals do Awair and Glow measure? Awair measures and reports the presence of Volatile Organic Compounds, otherwise known as VOCs. VOCs are a diverse group of common chemicals that are often found in the air in our homes and offices. They are both naturally occurring and human-made. Unlike...

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  • VOCs: What Causes Them and How to Deal with Them

    Common Causes of VOCs VOCs are both human-made and naturally occurring. They are extremely common and are found practically everywhere. To manage and maintain healthy and comfortable VOC levels, it helps to know what the most common indoor VOC sources are. Products in the home Paints and protec...

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  • Placing and Caring for Awair

    Where should I place my Awair? Awair can work anywhere indoors. However, to ensure the most accurate readings, there’s a few things you’ll want to keep in mind. Place your Awair near standing height Some gasses, such as CO, are not as dense as the rest of the air around you and tend to rise upw...

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  • Troubleshooting Disconnections

      What can I do if my Awair is disconnected or disconnects regularly? If you open your Awair app and see a gray circle with no Awair score being displayed, it means your app is unable to connect to your Awair. This means your Awair has lost its connection to your network. You can also tell that y...

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  • Connecting Awair to an Enterprise Network

    For IT professionals supporting Awair and Glow devices on corporate, network, and high-security networks, please contact hello@getawair.com for support. At a glance: ●  Awair and Glow require outgoing TCP+TLS connections on ports 8883 and 443.●  The connection on port 8883 is indefinite, t...

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  • Connecting to Wi-Fi network

    Connecting Awair to Wi-Fi for the First Time When you first set up Awair, you’ll need to connect it to your Wi-Fi network. After pairing your mobile device, Awair will scan for nearby Wi-Fi networks -- select your network from the list and you’ll be prompted to enter your Wi-Fi password to connec...

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  • Resetting Awair

    How do I reset my Awair? There are two ways to reset your Glow: a reboot (sometimes called a power cycle) and a factory reset. Reboot Power cycling a device is usually the first step in troubleshooting. If your Awair is exhibiting any unusual behavior, this is usually a good first thing to try. ...

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  • Connecting via Bluetooth

    Are you an Awair Glow user? Click here Check to make sure both App and device is ready: Awair communicates with your mobile device using BLE (Bluetooth Low Energy). On your iOS device, make sure to turn your Bluetooth on by navigating to Settings > Bluetooth and flipping the switch to ‘On.’ Re...

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  • Can't enter the 4 digit code during setup

    If your mobile device has been previously paired with Awair, or if you’ve been able to partially pair with Awair but have not been able to finish the pairing process, it's possible that the Bluetooth connection profile has already been stored in your mobile device. When you pair the device again...

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  • Awair, Glow and IFTTT

    Connecting your Awair account to IFTTT gives you all sorts of cool and useful ways to control your environment. You can get alerts about your air quality, keep a log of air quality, control other devices such as humidifiers, fans, purifiers and much more! Combining Awair’s triggers, Glow’s Action...

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  • Awair and Alexa: How Integration with Amazon’s Echo Helps You Understand and Control Your Home Environment

    Awair aims to change the way you understand and interact with the air around you. Amazon’s Echo and its intelligent personal assistant, Alexa, aim to change the way you interact with your home. Together, Awair and Alexa give you a powerful set of tools to help you understand and control your home...

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  • Nest: How do I integrate Nest with Awair?

    Step 1: You can set up the CO2/VOCs/Dust ranges to trigger your Nest fan in the initial integration. In the Awair app, click on ‘Settings’    Step 2: Click on ‘Awair +’ Step 3: Click on the Nest integration Step 4: Click ‘Continue’ to allow the Awair app to integrate with the Nest devices    ...

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  • Nest: Where do I set up the ‘fan preference’ for my Nest? Can I control the fan running time?

    You can designate how long your Nest fan will run. After you have set up your Awair + Nest integration, go on the Nest app, select your room, select the ‘Fan’ button on the bottom, and select the number of minutes you want the fan to be on for.           The Nest fan will run until the CO2, VOCs,...

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  • Nest: Can an Awair device be paired with multiple Nest units?

    Only one Awair device can be paired per Nest unit. If you are looking to have multiple Nest units to be paired with Awair,  you will need a separate device per Nest unit. This product may not be available in all areas. Click here to check availability and purchasing options.

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  • Nest: How many Nests and Awair devices should I get?

    We recommend getting an Awair device in each room that you or your family spend the majority of time in. If you spend most of your time in the kitchen, living room and bedroom when you are at home, then we recommend getting a device for each room. An Awair device can monitor the air in each room ...

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  • General Shipping

    Do you deliver to PO Box addresses? At this time we cannot ship to PO Box addresses and recommend using our Signature Delivery option. How soon can I get my order? We ship Monday through Friday. All orders placed before 12:00 PM PST will be shipped the same day. Orders placed after 12:00 PM PST...

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  • Resell of Purchased Goods

    Purchases made on the Store are intended for end users only, and are not authorized for resale. You are not allowed to sell any product you bought from the store as new and without prominent marking as a “USED” product unless you are an authorized distributor of Awair. To become a certified resel...

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  • Exchange and refund

    We offer a 30-day return policy. If for any reason you are would like to return your device within 30 days of purchase, we will be happy to honor that.  We accept returns or replacements sent back in their original condition. If you need a refund or replacement, send us an email at hello@getawair...

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  • Awair Ordering and Shipping

    Where can I buy Awair products? United States Awair  Baby  Glow Canada Awair  Baby  Glow United Kingdom Awair South Korea Awair   What if I live outside of these areas? You may still be able to order Awair, or even Glow, using Amazon. However there’s a few things you’l...

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  • I would like to work with Awair, how can I contact you?

    To inquire about partnership/distribution/retail opportunities with Awair, please contact us at partnerships@getawair.com For press and media inquiries, please contact us at press@getawair.com. We look forward to hearing from you!   This product may not be available in all areas. Click here to ch...

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  • How do I add the Awair widget? (iOS only)

    The widget can be added from Awair app version 1.0.23 and on. Please update to the latest version and refer to the following instructions.   Step 1 Slide down to see your notification center. Step 2 Tap "Edit' button. Step 3 Tap “+” button.   Step 4 Tap “Done”   Complete Now you can see t...

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  • Knocking Feature

    When you knock on the top of the wooden frame twice you can switch between display modes temporarily. The secondary display will show for 10 seconds before going back to the original display mode. When your default display is Dot Light or Clock mode, you can check the Awair Score by knocking twic...

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  • Can I generate reports to show third parties?

    Currently this is not a feature we have but we are hard at work in releasing an email weekly report that you will get via email and be able to send to third parties. We are also working on a feature to be able to share your Awair device with another account, should you choose to do so. Sign up fo...

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  • Can multiple people access the same Awair device?

    No, a single Awair device can only be connected to a single account. The only way for two people to view data from the same device is if they both log in with the same ID and password. This for security purposes and to make sure we give customized solutions to each individual customer.  This pro...

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  • Why did the dust level suddenly spike?

    Awair detects and displays real time air quality data every 15 seconds. When certain amount of dust particle passes through Awair, the sensor detects it and there can be a spike in the dust level. However, if the overall dust concentration is low, the dust level will come down quickly. Check the ...

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  • Setting up your Awair Glow

    1. Plug in: Plug your Awair Glow into a wall outlet.     2. Download: Download the free Awair app from the Apple App Store or Google Play Store.   3. Connect: Follow the simple step-by-step guide from the Awair app to setup your Glow.  This product may not be available in all areas. Click here ...

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  • Key device features

    Monitor your air quality: The LED light on top of Glow can quickly tell you how your air is doing. A green light indicates good air quality, a yellow bar means the air quality is fair, and the red light means that your air quality is poor. This light will help you know your air quality from just...

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  • What can Glow do?

    Glow measures Temperature, Humidity, CO2, and Chemicals (VOCs) levels in your indoor environment. It then analyzes their aggregate levels to determine air quality score between 0 and 100. The 0 signifies poor air quality and 100 indicates that your air is great. You will see four graphs of dots o...

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  • Automate your "non-smart" devices

    Awair Glow plugs directly into the wall and can power on your “non-smart” devices the moment your air quality drops. There are three types of triggers: Air, Time, and Eco-Motion.  How to get started with Glow: Plug-in a device into Glow. Make sure the device you have plugged in is powered on. ...

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  • Resetting Glow

    How do I reset my Glow? There are two ways to reset your Glow: a reboot (aka power cycle) and a factory reset. Reboot Power cycling a device is usually the first step in troubleshooting. If your Glow is exhibiting any unusual behavior, this is usually a good first thing to try. To power cycle yo...

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  • Safety

      When connecting a device to your Awair Glow, check that the power requirements are within the maximum allowed power ratings for your device. It is rated for 100~125VAC, 50/60Hz, 14A Max, 1700W. If it goes above this level, Glow will be shut down automatically for your safety. Awair Glow is d...

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  • The Chemicals Detected by Awair and Glow

    What Chemicals do Awair and Glow measure? Awair measures and reports the presence of Volatile Organic Compounds, otherwise known as VOCs. VOCs are a diverse group of common chemicals that are often found in the air in our homes and offices. They are both naturally occurring and human-made. Unlike...

    Learn more
  • Glow and Cigarette Smoke

    Can Glow detect cigarette smoke? Yes, it can! Cigarette smoke contains high levels of toxic chemicals, including many VOCs. Awair will let you know that the levels chemicals in the air have drastically increased. With our Awair+ integrations, you are able to trigger other smart devices, such as s...

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  • Awair, Glow and IFTTT

    Connecting your Awair account to IFTTT gives you all sorts of cool and useful ways to control your environment. You can get alerts about your air quality, keep a log of air quality, control other devices such as humidifiers, fans, purifiers and much more! Combining Awair’s triggers, Glow’s Action...

    Learn more
  • Glow and Alexa: How integration with Amazon’s Echo helps you understand and control your home environment

    Awair Glow aims to change the way you understand and interact with the air around you. Amazon’s Echo and its intelligent personal assistant, Alexa, aim to change the way you interact with your home. Together, Awair and Alexa give you a powerful set of tools to help you understand and control your...

    Learn more
  • Placing and Caring for your Awair Glow

    Where should I place my Awair Glow? Some chemicals, such as CO, are not as dense as the rest of the air around you and tend to rise upwards. Other gasses, such as CO2  do not rise, but remain within standing height or lower to the ground. You’ll want to plug it into an outlet no higher than your ...

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  • Google Home: How do I integrate Google Home & Glow?

      Linking your Glow to your Google Home will be done through the Google Home App. Once linked, you’ll be able to control the device plugged into your Glow with just the sound of your voice. Before you begin Set up Google Home Set up your Glow Make sure your phone or tablet is connected to the In...

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  • Can’t Find Awair Glow - Connecting With Bluetooth

    Check to make sure both App and device is ready: Awair Glow communicates with your mobile device using BLE (Bluetooth Low Energy). First, make sure to turn your Bluetooth on by navigating to Settings > Bluetooth and flipping the switch to ‘On.’ Then, return to the Awair app to continue. You ca...

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  • Connecting To Wi-Fi Network

    Connecting Awair Glow to Wi-Fi for the First Time When you first set up Awair Glow, you’ll need to connect it to your Wi-Fi network. After pairing your mobile device, Awair Glow will scan for nearby Wi-Fi networks -- select your network from the list and you’ll be prompted to enter your Wi-Fi pas...

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  • Losing WiFi Connection

    Glow needs to be connected to your WiFi router in order for it to work properly. If the device is blinking, try the following steps to see if that helps: Power recycle the device by simply unplugging the device and plugging the device back in. Reset the device by holding down the Plug On/Off b...

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  • Troubleshooting Disconnections

    What can I do if my Awair Glow is disconnected or disconnects regularly? If you open your Awair app and see a gray circle with no Awair score being displayed, it means your app is unable to connect to your Awair Glow. This means your Glow has lost its connection to your network. Disconnections ...

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  • Does Glow work on 2.4 gHZ or 5 gHZ networks?

    Glow works only on 2.4 gHZ wifi networks for now.    This product may not be available in all areas. Click here to check availability and purchasing options.

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  • If my WiFi router gets disconnected, what happens to my Glow?

    As long as Glow is plugged into an outlet, it will try to reconnect via WiFi. You can see it searching as it is blinking the Air Status Indicator light. If your Glow loses connection, your triggers will be saved the next time your Glow gets online. You will not need to reset up the triggers again...

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  • Controlling Your Environment with Glow Triggers

    What are triggers? Want to turn your “non-smart” device into a smart device? With Glow, you have customizable triggers that activate everyday devices such as air purifiers, dehumidifiers, and fans to better your air quality even when you aren’t home! To begin, open the app on your mobile device ...

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  • Setting up your first trigger (Air Trigger)

    Awair Glow plugs directly into the wall and can power on your “non-smart” devices the moment your air quality drops. You have three types of trigger: Air, Schedule, Eco-Motion. Let’s learn the basic functions with the Air Trigger. Plug-in the device you want to use with Awair Glow on. Please ma...

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  • Setting up your Scheduled Trigger

      Schedule triggers should be used if you want the device plugged into your Glow to be triggered during a specific time frame. Let's get started! Plug-in the device you want to use with Awair Glow on. Please make sure your device has a mechanical power switch. Choose the device from the icon l...

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  • How many number of triggers can I set at one time?

    Currently you can only set one trigger at a time. We are working on setting up more than one trigger at once, stay tuned! This product may not be available in all areas. Click here to check availability and purchasing options.

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  • What's your warranty and return policy?

    We have a 30 day refund policy. Once you receive your order, if you are the original purchaser of the product and you are not satisfied with it for any reason, you may return it in its original condition (including the original packaging, adapter, etc.) within thirty (30) days of the delivery to ...

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  • Exchange and refund

    We offer a 30-day return policy. If for any reason you are would like to return your device within 30 days of purchase, we will be happy to honor that.  We accept returns or replacements sent back in their original condition. If you need a refund or replacement, send us an email at hello@getawair...

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  • What is the automatic shut off feature?

    For your safety, the power plug on your Glow will automatically turn off when there is no internet connection to the device for 30 minutes. You can toggle this safety feature on/off in the 'Settings' icon.  Settings > Automatic Shutoff > On/Off   This product may not be available in all are...

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  • How do I know if the device plugged into the Glow is On/Off?

    Glow is always on when it is plugged in. If the light on the power button on Glow is lighted up that means the device plugged into Glow is also powered on. If the button light is off, this means the device plugged into Glow is not on.    This product may not be available in all areas. Click here ...

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  • Can I control the brightness of the LED light on top of Glow?

    You can adjust the Glow's night light. Navigate to the Glow’s individual screen. Click on the Settings gear icon and click on LED Brightness. Chang the intensity of the LED night light to suite your needs. You can also change the Air Status Indicator Light on the Glow’s individual screen. You c...

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  • I don’t have an Awair; can I still use Glow?

    Yes, you can still Glow if you don’t have an Awair! Glow is a stand alone product that is suited for both your smart home and air quality needs.   This product may not be available in all areas. Click here to check availability and purchasing options.

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  • Does Glow work with IFTTT, Nest, or Amazon Echo?

    Glow works with both Amazon Echo and IFTTT. Glow currently doesn’t yet integrate with Nest. That is something we hope to have in the future. Please check out our helpful articles on how you can integrate Glow with IFTTT here and how to use it with Amazon Echo here.   This product may not be avai...

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  • Can I plug multiple devices into the Glow using a surge protector?

    Since there is only one Plug Button per Glow device, only one device can be controlled by Glow. If you want to control multiple devices at home, you will need a Glow per each device.   This product may not be available in all areas. Click here to check availability and purchasing options.

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