Background Recently, Google began rolling out a new update to their Android operating system. Select phones are being updated to Android 8.0, AKA Oreo. This new update to Android appears to currently have a bug that is causing many people to report problems with Bluetooth. In these cases, users ...

On average, people spend 90% of their time indoors. As such, we all want the air in our homes and office to be fresh, clean and comfortable. We all want to have the best indoor air quality we can. But sometimes indoor air quality can mean somewhat different things in different situations. What co...

According to the EPA, most Americans spend roughly 90% of their time indoors where air can often be up to 5 times more polluted than the air outdoors. Understanding your Awair Score, and using the Trend Graph, you can determine what might be causing pollution or otherwise decreasing your air qual...

What Chemicals do Awair and Glow measure? Awair measures and reports the presence of Volatile Organic Compounds, otherwise known as VOCs. VOCs are a diverse group of common chemicals that are often found in the air in our homes and offices. They are both naturally occurring and human-made. Unlike...

Common Causes of VOCs VOCs are both human-made and naturally occurring. They are extremely common and are found practically everywhere. To manage and maintain healthy and comfortable VOC levels, it helps to know what the most common indoor VOC sources are. Products in the home Paints and protec...

Where should I place my Awair? Awair can work anywhere indoors. However, to ensure the most accurate readings, there’s a few things you’ll want to keep in mind. Place your Awair near standing height Some gasses, such as CO, are not as dense as the rest of the air around you and tend to rise upw...

  What can I do if my Awair is disconnected or disconnects regularly? If you open your Awair app and see a gray circle with no Awair score being displayed, it means your app is unable to connect to your Awair. This means your Awair has lost its connection to your network. You can also tell that y...

For IT professionals supporting Awair and Glow devices on corporate, network, and high-security networks, please contact hello@getawair.com for support. At a glance: ●  Awair and Glow require outgoing TCP+TLS connections on ports 8883 and 443.●  The connection on port 8883 is indefinite, t...

Connecting Awair to Wi-Fi for the First Time When you first set up Awair, you’ll need to connect it to your Wi-Fi network. After pairing your mobile device, Awair will scan for nearby Wi-Fi networks -- select your network from the list and you’ll be prompted to enter your Wi-Fi password to connec...

How do I reset my Awair? There are two ways to reset your Glow: a reboot (sometimes called a power cycle) and a factory reset. Reboot Power cycling a device is usually the first step in troubleshooting. If your Awair is exhibiting any unusual behavior, this is usually a good first thing to try. ...

Are you an Awair Glow user? Click here Check to make sure both App and device is ready: Awair communicates with your mobile device using BLE (Bluetooth Low Energy). On your iOS device, make sure to turn your Bluetooth on by navigating to Settings > Bluetooth and flipping the switch to ‘On.’ Re...

If your mobile device has been previously paired with Awair, or if you’ve been able to partially pair with Awair but have not been able to finish the pairing process, it's possible that the Bluetooth connection profile has already been stored in your mobile device. When you pair the device again...

Connecting your Awair account to IFTTT gives you all sorts of cool and useful ways to control your environment. You can get alerts about your air quality, keep a log of air quality, control other devices such as humidifiers, fans, purifiers and much more! Combining Awair’s triggers, Glow’s Action...

Awair aims to change the way you understand and interact with the air around you. Amazon’s Echo and its intelligent personal assistant, Alexa, aim to change the way you interact with your home. Together, Awair and Alexa give you a powerful set of tools to help you understand and control your home...

Step 1: You can set up the CO2/VOCs/Dust ranges to trigger your Nest fan in the initial integration. In the Awair app, click on ‘Settings’    Step 2: Click on ‘Awair +’ Step 3: Click on the Nest integration Step 4: Click ‘Continue’ to allow the Awair app to integrate with the Nest devices    ...

You can designate how long your Nest fan will run. After you have set up your Awair + Nest integration, go on the Nest app, select your room, select the ‘Fan’ button on the bottom, and select the number of minutes you want the fan to be on for.           The Nest fan will run until the CO2, VOCs,...

Only one Awair device can be paired per Nest unit. If you are looking to have multiple Nest units to be paired with Awair,  you will need a separate device per Nest unit. This product may not be available in all areas. Click here to check availability and purchasing options.

We recommend getting an Awair device in each room that you or your family spend the majority of time in. If you spend most of your time in the kitchen, living room and bedroom when you are at home, then we recommend getting a device for each room. An Awair device can monitor the air in each room ...

Do you deliver to PO Box addresses? At this time we cannot ship to PO Box addresses and recommend using our Signature Delivery option. How soon can I get my order? We ship Monday through Friday. All orders placed before 12:00 PM PST will be shipped the same day. Orders placed after 12:00 PM PST...

Purchases made on the Store are intended for end users only, and are not authorized for resale. You are not allowed to sell any product you bought from the store as new and without prominent marking as a “USED” product unless you are an authorized distributor of Awair. To become a certified resel...

We offer a 30-day return policy. If for any reason you are would like to return your device within 30 days of purchase, we will be happy to honor that.  We accept returns or replacements sent back in their original condition. If you need a refund or replacement, send us an email at hello@getawair...

Where can I buy Awair products? United States Awair  Baby  Glow Canada Awair  Baby  Glow United Kingdom Awair South Korea Awair   What if I live outside of these areas? You may still be able to order Awair, or even Glow, using Amazon. However there’s a few things you’l...

To inquire about partnership/distribution/retail opportunities with Awair, please contact us at partnerships@getawair.com For press and media inquiries, please contact us at press@getawair.com. We look forward to hearing from you!   This product may not be available in all areas. Click here to ch...

The widget can be added from Awair app version 1.0.23 and on. Please update to the latest version and refer to the following instructions.   Step 1 Slide down to see your notification center. Step 2 Tap "Edit' button. Step 3 Tap “+” button.   Step 4 Tap “Done”   Complete Now you can see t...

When you knock on the top of the wooden frame twice you can switch between display modes temporarily. The secondary display will show for 10 seconds before going back to the original display mode. When your default display is Dot Light or Clock mode, you can check the Awair Score by knocking twic...

Currently this is not a feature we have but we are hard at work in releasing an email weekly report that you will get via email and be able to send to third parties. We are also working on a feature to be able to share your Awair device with another account, should you choose to do so. Sign up fo...

No, a single Awair device can only be connected to a single account. The only way for two people to view data from the same device is if they both log in with the same ID and password. This for security purposes and to make sure we give customized solutions to each individual customer.  This pro...

Awair detects and displays real time air quality data every 15 seconds. When certain amount of dust particle passes through Awair, the sensor detects it and there can be a spike in the dust level. However, if the overall dust concentration is low, the dust level will come down quickly. Check the ...

What Chemicals do Awair and Glow measure? Awair measures and reports the presence of Volatile Organic Compounds, otherwise known as VOCs. VOCs are a diverse group of common chemicals that are often found in the air in our homes and offices. They are both naturally occurring and human-made. Unlike...

Can Glow detect cigarette smoke? Yes, it can! Cigarette smoke contains high levels of toxic chemicals, including many VOCs. Awair will let you know that the levels chemicals in the air have drastically increased. With our Awair+ integrations, you are able to trigger other smart devices, such as s...

Connecting your Awair account to IFTTT gives you all sorts of cool and useful ways to control your environment. You can get alerts about your air quality, keep a log of air quality, control other devices such as humidifiers, fans, purifiers and much more! Combining Awair’s triggers, Glow’s Action...

Awair Glow aims to change the way you understand and interact with the air around you. Amazon’s Echo and its intelligent personal assistant, Alexa, aim to change the way you interact with your home. Together, Awair and Alexa give you a powerful set of tools to help you understand and control your...

Where should I place my Awair Glow? Some chemicals, such as CO, are not as dense as the rest of the air around you and tend to rise upwards. Other gasses, such as CO2  do not rise, but remain within standing height or lower to the ground. You’ll want to plug it into an outlet no higher than your ...

  Linking your Glow to your Google Home will be done through the Google Home App. Once linked, you’ll be able to control the device plugged into your Glow with just the sound of your voice. Before you begin Set up Google Home Set up your Glow Make sure your phone or tablet is connected to the In...

Check to make sure both App and device is ready: Awair Glow communicates with your mobile device using BLE (Bluetooth Low Energy). First, make sure to turn your Bluetooth on by navigating to Settings > Bluetooth and flipping the switch to ‘On.’ Then, return to the Awair app to continue. You ca...

Connecting Awair Glow to Wi-Fi for the First Time When you first set up Awair Glow, you’ll need to connect it to your Wi-Fi network. After pairing your mobile device, Awair Glow will scan for nearby Wi-Fi networks -- select your network from the list and you’ll be prompted to enter your Wi-Fi pas...

Glow needs to be connected to your WiFi router in order for it to work properly. If the device is blinking, try the following steps to see if that helps: Power recycle the device by simply unplugging the device and plugging the device back in. Reset the device by holding down the Plug On/Off b...

What can I do if my Awair Glow is disconnected or disconnects regularly? If you open your Awair app and see a gray circle with no Awair score being displayed, it means your app is unable to connect to your Awair Glow. This means your Glow has lost its connection to your network. Disconnections ...

Glow works only on 2.4 gHZ wifi networks for now.    This product may not be available in all areas. Click here to check availability and purchasing options.

As long as Glow is plugged into an outlet, it will try to reconnect via WiFi. You can see it searching as it is blinking the Air Status Indicator light. If your Glow loses connection, your triggers will be saved the next time your Glow gets online. You will not need to reset up the triggers again...

What are triggers? Want to turn your “non-smart” device into a smart device? With Glow, you have customizable triggers that activate everyday devices such as air purifiers, dehumidifiers, and fans to better your air quality even when you aren’t home! To begin, open the app on your mobile device ...

Awair Glow plugs directly into the wall and can power on your “non-smart” devices the moment your air quality drops. You have three types of trigger: Air, Schedule, Eco-Motion. Let’s learn the basic functions with the Air Trigger. Plug-in the device you want to use with Awair Glow on. Please ma...

  Schedule triggers should be used if you want the device plugged into your Glow to be triggered during a specific time frame. Let's get started! Plug-in the device you want to use with Awair Glow on. Please make sure your device has a mechanical power switch. Choose the device from the icon l...

Currently you can only set one trigger at a time. We are working on setting up more than one trigger at once, stay tuned! This product may not be available in all areas. Click here to check availability and purchasing options.

We have a 30 day refund policy. Once you receive your order, if you are the original purchaser of the product and you are not satisfied with it for any reason, you may return it in its original condition (including the original packaging, adapter, etc.) within thirty (30) days of the delivery to ...

We offer a 30-day return policy. If for any reason you are would like to return your device within 30 days of purchase, we will be happy to honor that.  We accept returns or replacements sent back in their original condition. If you need a refund or replacement, send us an email at hello@getawair...

For your safety, the power plug on your Glow will automatically turn off when there is no internet connection to the device for 30 minutes. You can toggle this safety feature on/off in the 'Settings' icon.  Settings > Automatic Shutoff > On/Off   This product may not be available in all are...

Glow is always on when it is plugged in. If the light on the power button on Glow is lighted up that means the device plugged into Glow is also powered on. If the button light is off, this means the device plugged into Glow is not on.    This product may not be available in all areas. Click here ...

You can adjust the Glow's night light. Navigate to the Glow’s individual screen. Click on the Settings gear icon and click on LED Brightness. Chang the intensity of the LED night light to suite your needs. You can also change the Air Status Indicator Light on the Glow’s individual screen. You c...

Yes, you can still Glow if you don’t have an Awair! Glow is a stand alone product that is suited for both your smart home and air quality needs.   This product may not be available in all areas. Click here to check availability and purchasing options.

Glow works with both Amazon Echo and IFTTT. Glow currently doesn’t yet integrate with Nest. That is something we hope to have in the future. Please check out our helpful articles on how you can integrate Glow with IFTTT here and how to use it with Amazon Echo here.   This product may not be avai...

Since there is only one Plug Button per Glow device, only one device can be controlled by Glow. If you want to control multiple devices at home, you will need a Glow per each device.   This product may not be available in all areas. Click here to check availability and purchasing options.