General Shipping and Ordering Information

 

Where can I ship an Awair Order?

We currently ship exclusively within the United States and Canada.

 

I'm not located in the United States or Canada, can I still place an order?

No, you may only place orders for the regions we presently ship to. Check back with us in the future for any product availability updates in your region.

 

How soon can I get my order?

We ship Monday through Friday. All orders placed before 12:00 PM PST will be shipped the same day. Orders placed after 12:00 PM PST will be shipped the next business day.

We offer free shipping for US orders via USPS Priority, which has a standard delivery estimate of 1-3 business days. For US orders, we also offer overnight shipment options at check-out for an additional cost.

*Delivery dates on our website are estimates provided by the courier and may be affected by weather, national holidays, and some geographic locations.

 

What packaging will my order be delivered in?

Your order will be shipped in discreet packaging with no visible logos.

 

What do I do if my parcel is lost?

We highly recommend using signature confirmation upon delivery to prevent lost or stolen packages. If a package is not delivered, please call your local post office for immediate assistance with your parcel. We ask that before contacting Awair, you make a claim by calling 1-800-ASK-USPS. Please include the claim number when contacting us via support.getawair.com  

Please note: Damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

 

What if my parcel is damaged?

If possible, please check the condition of your parcel before you sign for it. If it's at all damaged, hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact us here.

Please note: Damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

 

Can I track my order?

Yes, once your order ships you will receive a confirmation email with a link to your tracking number. This link will also be available in the Order History section of your account.

 

Order Confirmation

You will receive an order confirmation by email. If you have a problem completing your order online or are not certain if your payment was successful please contact us at here.

 

Pricing

All prices are quoted in US dollars. All orders are subject to local sales tax.

 

Amending & Cancelling Orders

Awair is unable to amend or cancel orders once tracking information has been generated, usually within 24 hours of placing your order. Please contact our support team as soon as possible.

 

Can I change my delivery address after my order has been shipped?

No, not if your tracking information has been assigned to your order. All orders placed before noon, PST will ship the same day. Orders placed after noon PST will ship the next business day.

 

Have more questions? Submit a request