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Resetting Awair Omni

Overview

This article provides instructions on how to reset the Awair Omni device. It also provides information on how to on-board the Omni via the Awair Business App after device reset.

Process

How to Reset Awair Omni

There are two ways to reset your Awair Omni: 

A. Reboot (also known as a power cycle)

B. Hard Reboot

C. Factory Reset

A. Reboot (also known as a power cycle) 

Rebooting a product is usually the first step in troubleshooting. Hence, if Awair Omni exhibits any unusual behavior, the first step is to:

Side Button Reboot

  1. Press and hold the power button on for 5 seconds until your Omni's display dims and the power is down.
  2. Press and hold the power button for 3 seconds to turn your Omni back on. It will automatically reconnect to your Wi-Fi network.

04_Awair_Omni_Power_Button_Hold.png

Reset Button Reboot

  1. Carefully remove the Omni device from its wall mount.
  2. Press and hold the RESET button with a pin briefly (1 second is fine, but do not let the Factory Reset progress bar reach 100%). (Note: The Factory Reset button is located to the right of the power adapter port, on the rear-end of the device.)
    A progress bar appears on the LED display and moves from left to right.
  3. Upon successful reboot, the Awair logo appears, then disappears on Omni’s display.

Reset_Button.jpg

B. Hard Reboot

In rare cases, an Omni may require troubleshooting, but the device is unresponsive. With the display on, this can be diagnosed by trying to press the side button and the display carousel does not start looping through sensor names and values. If the Omni display is off, an unresponsive device can be diagnosed by listening for a faint fan noise on the left side. In either of these cases, a reboot will also not power off the device after 5 seconds (in the case of the display being off, the fan will not shutdown after 5 seconds of holding down the side button. In this situation, you can perform a "Hard Reboot":

  1. Press and hold the power button on for 20 seconds until your Omni's display dims and the power is down (or the fan turns off).
  2. Press and hold the power button for 3 seconds to turn your Omni back on. A "Hard Reboot" does not erase the WiFi settings, and Omni will automatically reconnect to the WiFi network.

C. Factory Reset

A Factory Reset will disconnect your device from its current Wi-Fi network and reset your Awair Omni back to the state it was in when you first received the device.

Note: Resetting your Awair Omni will not delete any historical data saved in the Awair Cloud. In the case of "Offline Data Backfill for Awair Omni", data saved offline will persist until uploaded, even after a Factory Reset.

 

Reset_Button.jpg

How to Factory Reset Your Omni

  1. Carefully remove the Omni device from its wall mount.
  2. Press and hold the RESET button with a pin for approximately 10 seconds. (Note: The Factory Reset button is located to the right of the power adapter port, on the rear-end of the device.)
    A progress bar appears on the LED display and moves from left to right.
  3. Upon successful factory reset, the Awair logo appears, then disappears on Omni’s display.

Onboard your Omni via the Awair Business App

Prerequisites

Process

Upon resetting your Awair Omni, to onboard your Omni via the app:

  1. Open the Awair Business App.
  2. Click the ‘+icon to begin the setup process for your device
  3. Follow the guided steps in the App to complete connecting Awair Omni via Bluetooth, and then to your WiFi network.

Confirmation

After following the above steps, you should be able to successfully onboard your Omni via the App

Note: All of your historical data is stored in the Awair Cloud and will be accessible in the Awair Business App and Awair Dashboard once your Omni reconnects to WiFi.

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