Legacy Device Sunset Notification:
This device is no longer able to receive firmware updates, and if it is reset, it will not be able to reconnect through the Awair Home App. Please read here for more details.
Article Overview:
This article provides key information on allowing your Glow to operate safely, such as wall specifications and how to clean and care for your Glow.
The following steps will help in placing and caring for Glow:
Plugging in Glow
Only plug Glow into an indoor, three-pronged electrical wall outlet. In order to maximize airflow around the device, it should be oriented upright in the socket, with nothing larger than a standard power cable in the alternative socket. If Glow does not fit tightly into your electrical socket, do not insert it and contact an electrician to fix the outlet. Do not place objects on top of Glow and do not plug Glow into an extension cord. To ensure accurate readings, the Glow device should have at least one inch of space on all sides.
Glow is rated for 100 ~ 125VAC, 50/60Hz, 14A Max, and 1700W. Glow will shut down automatically if these specifications are exceeded.
In order to get the most accurate readings possible, Glow calibrates some of it’s sensors to it’s environment. Moving it from room to room can temporarily affect the accuracy of the readings.
One Glow can cover roughly 1000 sq. feet. We recommend keeping one in each room where people spend a lot of time.
Cleaning Your Device
Use a soft, lint-free cloth to clean Glow’s surface. Do not use water or other liquid cleaning solutions, as this may cause electrical problems. Do not insert objects into your Glow’s electrical socket or ventilation holes, as this may cause bodily harm or permanently damage Glow. If objects are stuck in Glow’s sockets or you require additional cleaning, please contact our customer success team.
Opening your Device
Do not open your device for cleaning or maintenance. Opening your device, especially when connected to a power outlet, can be very dangerous. Disassembly of any kind will void your warranty and render you ineligible for a refund. See our article on Glow’s warranty and refund policy for more information.