How do I reset my Glow?
There are two ways to reset your Glow: a reboot (aka power cycle) and a factory reset.
Power cycling a device is usually the first step in troubleshooting. If your Glow is exhibiting any unusual behavior, this is usually a good first thing to try. To power cycle your Glow, simply unplug it for 20 seconds and plug it back in. It will automatically reconnect to your network.
A factory reset will remove the current Wi-Fi data and reset your Glow back to the same state it was in when you first pulled it out of package. Resetting your Glow will not delete any of your historical data.
- Press and hold the power button on the front of your Glow 10 seconds.
- Open the Awair app and tap the (+) symbol on the Device List screen to get started (upper left side of the screen for iOS, bottom of the device list for Android). You can reconnect to it like you did during the setup process.The historical data that you had is backed up to our server and won’t be deleted.