Awair Glow Connecting To Wi-Fi Network

Article Overview: 

This article provides information about the WiFi connection and specifications required for initial setup and when resetting awair glow after getting a new router but it unable to add it back in the app.


Connecting Awair Glow to Wi-Fi for the First Time

When you first set up Awair Glow, you’ll need to connect it to your Wi-Fi network. After pairing your mobile device, Awair Glow will scan for nearby Wi-Fi networks - select your network from the list and you’ll be prompted to enter your Wi-Fi password to connect. If you don’t see your network listed, you can try tapping ‘Rescan’ to scan again.

Updating/Editing your Wi-Fi Settings

If you need to update or edit the Wi-Fi settings, or want Awair Glow to connect to a different Wi-Fi, you need to reset the device and start over. Bring your device and phone close together within 10 feet and follow the process below. 

If You’re Having Trouble

  • Make sure Awair Glow is within range of your wireless network

  • Make sure you have a 2.4 GHz network (Awair Glow does not currently support 5 GHz only wireless networks)

  • Make sure that your firewall allows access to TCP ports 8883 and 443.

  • Try allowing 802.11 b/g/n (mixed) access. For "N only" or "AC only" modes, some routers have very strict access rules and your device may not be able to connect. 

  • Make sure your wireless network has an internet connection, and that other devices are able to connect to it and get online

  • Make sure your mobile device is within Bluetooth range (about 25 feet)

  • Make sure your mobile device has an internet connection

  • Make sure you entered your wireless network password correctly

  • Make sure you are not trying to connect to a network that requires additional configuration. Click here for more information.

  • Make sure your router is not over crowded. Disconnect some of the connected devices and try again.  

If you’re still unable to connect Awair Glow to Wi-Fi, try unplugging Awair Glow, waiting 5 seconds, and then replugging Awair Glow into power. Then try again. You can also try connecting and disconnecting your wireless router. If you need additional help, please contact support.

This product may not be available in all areas. Click here to check availability and purchasing options.

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