This article describes basic setup instructions for Glow C and initial troubleshooting instructions. This article also introduces Interests and Spaces — two features which allow you to customize how Glow C monitors your air and what factors are weighted more heavily in your Awair score.
The article includes the following :
1. Find a suitable indoor, three-pronged electrical wall outlet for Glow C. There should be at least one inch of clearance around all sides of the Glow C device. The Glow C should begin blinking blue once plugged in, which indicates that it is ready to be paired via Bluetooth with your smartphone.
2. Download the free Awair App from Apple App Store or Google Play Store. Create a login account and then follow the in-app instructions to begin Bluetooth pairing. Android 8.0 users should read this article for specific instructions.
3. The light on your Glow C will change to purple once the device is paired with Bluetooth. Next, connect Glow C with your home’s Wifi network. If you encounter difficulties with the connection, perform a power cycle by unplugging Glow C from the outlet for 20 seconds and then attempt again. If difficulties persist, perform a factory reset by holding the power button for 20 seconds. If you require additional help, please read WiFi Networks and WiFi Troubleshooting for more information, or contact our customer success team.
4. Finish on-boarding your device by naming your Glow C, specifying the room that your device will operate in, and identifying your specific health interests.
Homes and Names
You will be prompted to create a “Space” and a “Name” for Glow C during the onboarding process. Creating “Spaces” allows you to organize your Glow C and other Awair devices by location, such as a home or an office building. The first time you use the Awair App, you will be prompted to create a new Space. Additional Spaces can be created through the app.
You will also be prompted to specify a specific room that your Awair device will operate within that Space, which allows you to group different devices together (i.e. all Glow Cs in my bedroom). Non-Awair users can be invited to view the air quality readings within a Space through the Awair App. While the Glow C’s name can be changed through the in-app settings, moving Glow C to a different Space requires manually resetting the device and on-boarding once again.
When you set up a Glow C, you will be asked to specify your air quality monitoring preferences. “Interests” customize your Awair experience to better reflect your own health priorities. Setting your interests will help Glow C determine what environmental factors to weigh most heavily in your Awair Score and will influence your in-app recommendations. Below is a list of interests and the environmental factors that are most relevant:
VOC Initial Calibration Period
While Glow C will begin to provide air quality readings immediately after it is setup, the VOC sensors may require a few days to become fully calibrated. In the meantime, these readings may fluctuate, but should stabilize once calibration is finished. To accelerate the calibration process, expose your Glow C to fresh air by opening a window (if possible). Do not frequently move your device to different rooms, as this may temporarily affect Glow C’s accuracy. If you are experiencing ongoing difficulty with your VOC readings, please contact us and we can remotely calibrate your Glow C.